Service Support Administrator

Service Support Administrator

3 month temporary role

£15-£17 per hour PAYE

Based full time in the office (Craigshaw Business Park). Hours are 8.30am-4.30am

The main purpose od this role will be to provide administrative and operational support primarily to the Service department ensuring efficient coordination of documentation travel arrangements expense processing and compliance with company policies. This role requires strong organizational skills and attention to detail to support multiple business functions.

Key Responsibilities:
Perform general administrative tasks including document control processing expenses and handling correspondence.
Book travel arrangements using the online booking tool ensuring cost-effective options align with required schedules.
Expedite component deliveries and manage purchase orders based on engineer-provided information.
Coordinate visa applications and vaccination bookings for technicians prior to mobilization.
Maintain emergency contact details and ensure technicians’ training is up to date scheduling refresher courses as needed.
Compile and maintain project documentation including Dispatch Dossiers Manufacturing Record Books MRBs and Operating Maintenance Manuals OMs.
Manage incoming and outgoing post operate the company’s telephone system and coordinate conference room bookings.
Ensure adherence to document control procedures record-keeping policies and timely submission of required documents to clients.
Assist with Health Safety compliance by implementing risk assessments and ensuring alignment with company safety policies.
Process technician expenses through the online tool ensuring adherence to company policies.
Assist the Quality Assurance Manager in implementing company procedures related to reception and administrative tasks.
Assist with monthly invoicing
Assiting with updating and reviewing training matrix's

Qualifications & experience:
Proficiency in Microsoft Word Excel Adobe Acrobat and Microsoft Outlook.
Strong professional telephone manner and communication skills.
Familiarity with document control procedures and compliance regulations.
Experience with purchase order processing and expense management systems.
Knowledge of Health Safety policies and risk assessment procedures.
Ability to handle sensitive and confidential information with integrity.
Strong attention to detail and ability to meet deadlines.
Prior experience in a similar administrative or support role is preferred.