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Customer Consultant

The Body Shop International Limited
Posted 20 hours ago, valid for 6 days
Location

Aberdeen, Aberdeenshire AB21 9QR

Contract type

Full Time

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Sonic Summary

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  • The Body Shop is looking for a dedicated consultant to provide exceptional customer service and insights into their ethical beauty products.
  • Candidates should have a strong interest in connecting with customers and a willingness to work flexible hours, including evenings and weekends.
  • The role involves learning about the company's 2,000 vegetarian and vegan products to recommend suitable options to customers.
  • The position offers a salary of $15 per hour and requires at least one year of experience in a customer service role.
  • Employees will receive comprehensive onboarding, training, and a 50% discount on products, along with opportunities for personal and professional growth.

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More about the role
  • Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
  • Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
  • Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What we look for

  • Interest in connecting with customers to drive customer engagement
  • Open availability for evening, weekend, and holiday shifts. 

What we offer

  • Comprehensive onboarding in your new position
  • Training hours for you & your team as needed
  • A 50% discount on regular product & 30% on Gifts
  • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
  • Volunteer time  so you can spend time with the causes that matter to you
  • Ability to make connections with Community Partners to drive local activism
  • (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
  • Opportunities to grow within the Brand
  • Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.