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Role overview:
Operational Excellence LeadField BasedField Based (UK)PermanentFull TimeGrade 3
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.? Â
At Currys Business, we’re on a mission to transform how we serve our B2B customers and we need someone who thrives on improving processes and driving performance. Our Operational Excellence Lead will be passionate about making things work better, faster and smarter. Your focus will be on unlocking greater efficiency, enhancing quality, and evelating customer satisfaction across our B2B sales channels. Working closely with your fellow Leads and under the guidance of the Operational Excellence Manager, you’ll play a key role in delivering meaningful, measurable impact.Â
Role overview:
Key Role Responsibilities:
- Maximising selling time by reducing non-sales activity across B2B channels.
- Supporting the design of our future operating model, using multiskilling, automation, and process optimisation.
- Driving quick-win Agile sprints to remove barriers to selling.
- Collaborating with transformation teams to flag changes that need investment or tech development.
- Ensuring smooth rollouts of new commercial initiatives and product launches.
- Reviewing third-party handoffs (e.g., Infosys, Trevipay) to ensure seamless end-to-end customer journeys.
- Supporting compliance and risk management by ensuring processes meet regulatory standards.
- Helping land transformation projects effectively and closing the loop with sales channels.
- Championing continuous improvement across our omni-channel customer journeys (online, SBC, Hubs).
- Tracking and reporting on key performance indicators (KPIs) to measure success.
Key Skills, & Experience
- Strong data analysis skills – you’re confident interpreting data, spotting trends, and making informed, evidence-based decisions.
- Excellent communication – you’ll collaborate with teams across the business and bring clarity to complex ideas.
- A natural problem-solver – you enjoy untangling challenges and finding practical, effective solutions.
- Experience or understanding of change management – you’re comfortable navigating and supporting change.
- Tech-savvy and tool-confident – you’re at ease using Excel, process mapping tools, and data dashboards.
- Inquisitive and improvement-focused – you’re curious about how things work and always looking for ways to make them better.
Why join us:
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension schemeÂ
- Life Assurance
- Fantastic Colleague Discounts on Tech with Currys and iD Mobile
- Access to Champion HealthÂ
Why join us:
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.
Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we’ll do our best to help.
