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Head of Operational Logistics - North – Müller Milk & Ingredients Division (Field-Based)
About Müller Milk & Ingredients Division (MMID)
Müller Milk & Ingredients is the UK’s leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. MMID operates a nationwide logistics and manufacturing network, delivering over 1 billion litres of milk annually to more than 6,000 locations. We are committed to operational excellence, sustainability, and supporting British agriculture.We are now seeking a strategic and transformational leader to join our team as Head of Operations – MMID. This is a high-impact, field-based role responsible for driving operational performance, leading change, and aligning site-level execution with group-wide strategy.
- Location: Field Based (Hybrid)
- Pattern: Monday – Friday (40 hours per week)
- Sector: Fast-Moving Consumer Goods (FMCG) | Logistics | Supply Chain
- Remuneration: Competitive salary + benefits
Key Responsibilities
Strategic & Operational Leadership
- Align site strategies with overall Group objectives to deliver world-class performance in safety, quality, service, cost, and people.
- Lead the development and execution of long-term operational plans, ensuring alignment with MMID’s commercial and supply chain goals.
- Drive continuous improvement through benchmarking, key performance indicator (KPI) tracking, and cost-competitive initiatives.
Performance & Financial Management
- Full ownership of site-level financial performance, including budget delivery, cost control, and profit improvement.
- Identify and implement opportunities to reduce cost, maximise yield, and improve labour efficiency.
- Provide governance for major capital projects and oversee asset optimisation.
Change & Transformation
- Lead cross-functional change initiatives across Manufacturing, Supply Chain, Commercial, and Engineering.
- Champion continuous improvement methodologies such as:
• Kaizen (continuous, incremental improvement)
• Kanban (visual workflow management)
• SMED (Single-Minute Exchange of Dies – rapid equipment changeovers)
• SIC (Short Interval Control – frequent performance reviews)
• 5S (Sort, Set in order, Shine, Standardise, Sustain)
• Six Sigma (data-driven process improvement)
- Drive systems and process innovation to support transformation and scalability.
People & Culture
- Inspire and engage site teams to deliver stretching KPIs through clear communication, recognition, and development plans.
- Build high-performing teams, manage succession planning, and lead talent development across operational functions.
- Foster a culture of accountability, collaboration, and continuous learning.
Customer & Commercial Focus
- Partner with Commercial and New Product Development (NPD) teams to ensure operational readiness for new product launches and customer requirements.
- Act as a senior ambassador for MMID, supporting customer relationships and site visits.
- Ensure consistent delivery of excellent service and compliance with customer and regulatory standards.
Compliance & Governance
- Ensure full compliance with Health, Safety, Environmental, Food Safety, and Regulatory standards.
- Lead environmental initiatives and sustainability projects in line with MMID’s Environmental, Social, and Governance (ESG) commitments.
What You’ll Bring
- Proven leadership in complex, high-volume manufacturing or logistics environments.
- Strong financial acumen, including profit and loss (P&L) ownership and capital project governance.
- Expertise in operational strategy, systems thinking, and continuous improvement.
- Experience leading transformational change across people, process, and systems.
- Ability to influence and collaborate across matrixed, multi-stakeholder environments.
Ideal Candidate Profile
- Strategic thinker with a hands-on approach to operational excellence.
- Energetic, resilient, and passionate about delivering measurable results.
- A sophisticated communicator and relationship builder.
- Curious, data-driven, and committed to continuous improvement.
- A visible leader who inspires teams and drives cultural change.
Ready to make a lasting impact in logistics leadership?
Apply now to become our next Head of Operations.
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