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Role: Senior IT Field Delivery Engineer  Wales
Location: Field-based (Wales)
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, a flexible benefits scheme, and two paid volunteering days per year
Hours: 9:00 am - 5:30 pm, Monday to Friday
Role Purpose:
To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs).
Please note: Security clearance, or a willingness to apply, will be required for this role.
Key Responsibilities:
- Diagnose, repair, and maintain IT hardware (PCs, laptops, printers, and peripherals) across multiple sites. May also include basic support for servers, AV, telephony, and network infrastructure.
- Resolve operating system and application-related incidents in line with defined procedures.
- Deliver IMAC (Install, Move, Add, Change) work to required specifications.
- Maintain regular communication with relevant internal teams and site contacts throughout the working day.
- Handle part replacements (including RMA generation and physical movement) efficiently and accurately.
- Meet the key performance indicators (KPIs) set for your role.
- Adhere to local site-specific fire, security, and health and safety regulations.
- Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA.
- Keep up to date with new technologies and maintain relevant knowledge and skills.
- Participate in 24/7 rota cover (where applicable).
- Work occasional overtime when required.
- Support team productivity by mentoring other engineers where appropriate.
- Maintain company equipment in good working condition.
- Be familiar with applicable site policies and procedures.
- Produce or update technical documentation when required.
- Carry out any other reasonable duties as requested by your line manager.
Skills and Experience:
- Full UK driving licence
- Excellent customer-facing and communication skills
- Professional and presentable at all times
- Self-motivated and well-organised, with the ability to work independently
- Able to obtain required Government and/or Police security clearance (unrestricted)
- Relevant technical certifications (or ability to obtain them)
- Minimum CompTIA A+ qualification or equivalent experience
- Familiarity with operating system admin tools, application support, and telephony
- Able to work at height and perform manual handling tasks
- Demonstrates positive behaviours that support teamwork and productivity
