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Are you experienced with Customer service industry? Do you have experience speaking with customers and resolve their queries? We have an opportunity for a Customer service advisor based in Abingdon location.
Job Title: Customer service advisor
Duration: Contract
Location: Abingdon
Salary: upto 27000 p/h
Working hours: 37.5 hours
Purpose of the role:
As a Customer Services Advisor, you will be at the forefront of delivering outstanding customer experience in a dynamic and fast-paced environment. Your primary focus will be to ensure that every customer interaction is handled with the utmost care and professionalism, embodying our "Right First Time" approach. You will work within a talented team dedicated to exceeding customer expectations, resolving issues promptly, and providing accurate information. Your ability to make quick decisions and solve problems efficiently will be crucial in maintaining high levels of customer satisfaction and loyalty.
Responsibilities:
- Manage our emergency call out and Chemist on Call services, partaking on an 'on-call' rota to ensure 24/7 coverage of the phone lines.
- Managing and responding to customer enquiries from various channels in a timely, professional, and caring manner.
- Completing general administrative tasks associated with delivering our services.
- Process customer orders, track shipments, and manage any returns.
- Collaborate with colleagues to ensure consistent and high-quality service.
- Maintain up-to-date knowledge of our services, policies, and procedures.
- Always ensure compliance with regulatory and internal standards.
- Any other duties as assigned to support the overall objectives of the team and organisation
Necessary Experience:
- Educated to degree level or equivalent work experience.
- Previous experience in a customer service or contact centre environment (preferred but not essential).
- Strong communication skills, both written and verbal.
- Confident using technology and customer service systems.
- Ability to stay calm under pressure and manage multiple tasks effectively.
- A genuine passion for helping people and solving problems.
- Good working knowledge of Microsoft applications
- Experience in Salesforce and Sage is advantageous
If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
