Senior Service Advisor
Pembrook Resourcing are currently seeking on behalf of their client a Senior Service Advisor to work in the aftersales department at their dealership.
The ideal Senior Service Advisor:
Previous experience in a service role is preferred
A passion to deliver a high standard of customer service
An organised individual who can deal with many duties on the move
Excellent telephone and face-to-face communication skills
Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Senior Service Advisor key responsibilities:
Establish rapport with and provide outstanding care to the customer
Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
Please ensure you update your CV including contact details so we can get in contact with you, Good luck with your search!
Back to searchSenior Service Advisor
Pembrook Resourcing
Posted 2 days ago, valid for 7 days
Abingdon, Oxfordshire OX14, England
£31,000 - £38,000 per year
Full Time
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Sonic Summary
- Pembrook Resourcing is seeking a Senior Service Advisor for their client's aftersales department at a dealership.
- Candidates should have previous experience in a service role and a passion for delivering high-quality customer service.
- The role requires excellent communication skills, both over the phone and in person, along with strong organizational and administrative abilities.
- Key responsibilities include managing customer relationships, booking vehicles for servicing, and ensuring timely communication about service charges and work progress.
- The position offers a competitive salary and requires candidates to have at least two years of relevant experience.
