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M4 Specialist are working with a leading haulage business who are looking for a Transport Operations assistant at their busy Abingdon site.
The Role is an administrative role in a busy transport office working closely with drivers, management and customers. You will be working in all areas of transport administration but with an emphasis on the Pallet Business. You will accept collections and deliveries from partner depots, book in consignments, download and process jobs from the pallet portal.
Other duties:
- Investigating customer queries
- Assist with the AM despatching of drivers ensuring each driver has use of their EDC for live data capture of deliveries.
- Producing and resolving issues raised on the KPI reports,
- Ensuring prompt responses to emails and telephone calls
- Managing claims for delays and damages raised by customers
- Resolving customer invoice queries
- Working with the storage team to manage inbound storage, storage picks and the despatch of stored pallets
- Reporting pallet discrepancies and charging depots accordingly.
- Accepting or disputing pallet queries on the pallet portal before deadline
- Printing labels, bar codes,
- Providing cover for holiday and other absence.
- Liaise and provide support to the drivers, warehouse staff and the sales team.
- Covering the evening shift as necessary, ensuring night drivers despatched and warehouse ready for next day deliveries.
The Candidate
Ideally you will have experience of working in a transport office, have excellent attention to detail and be competent in IT with software skills that include Microsoft office and some form of TMS system. You will be supported in learning how to use the operating systems including pallets, courier and freight.
Geographical knowledge of the Oxfordshire area and road network is essential
This is a temporary ongoing position that would become permanent following a qualifying period.
Working hours: 10am to 7pm Monday to Friday (Working hours can also vary depending on workload and requirements of the business and you will be required to work one in every four Saturday mornings)
Immediate start is available for this role. Own transport will be required due to location.
M4 Recruitment is an equal opportunities employer and operates as an employment business. Authority to issue this advertisement has been granted by the hirer.
