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Commercial / Office Support Assistant
30-35k salary
Based - Acton, W3 (full time office based)
Mon - Fri 9am - 5pm
Immediate start
IT literate & SAP experience essential
Role:
The Commercial Support Assistant provides essential office and sales support ensuring
smooth day-to-day activities of the commercial team. This role includes managing orders,
coordinating shipments, handling office supplies, liaising with customers and third parties,
providing general assistance to our management teams.
Duties:
- Responding to incoming enquiries, providing sales quotations, sales orders and
shipping arrangements.
- Entering and managing customer orders using SAP and other relevant software.
- Provide order confirmations to customers.
- Coordinating and attending distributor meetings for the commercial team and
monitoring distributor performance
- Assisting with front desk duties, including answering calls and receiving deliveries.
- Monitoring and maintaining office inventory, including stationery, refreshments,
cleaning supplies and placing weekly orders as needed.
- File invoice with dispatch confirmation
- Managing shipping documentation, charges and external freight forwarders and
follow up on any missed collections, held or pending shipments providing further
information if necessary.
- Track shipping and informs customers of dispatch dates and shipping details.
- Applying for additional certificates for shipping as issued by Chamber of Commerce.
- Add shipments to Shipping Analysis including tracking number, charge if applicable,
courier name, description of goods.
- Ensuring Dangerous Goods regulations and documentation are completed
accurately, this role will be required to pass the Dangerous Good Regulations
Certificate training.
- Performing general Office tasks such as handling telephone calls, managing office
and kitchen supplies, processing mail and greeting visitors.
- Prepare and pack orders.
- Prepare shipping documents, including airway bill and commercial invoices (if
required).
- Keep record of specimen serial numbers.
- Check stock of packaging materials with warehouse
- Prepare sales quotations as instructed on SAP
- Assist in monitoring info@ email, replying to enquiries
- Preparing sales data for monthly report
- Assist finance team as requested; following up on missing receipts, checking
invoices, filing
- Assist HR team with routine admin tasks
- Occasional support to CEO and management team for meeting coordination - for
example, booking of offsite meetings or supplies for Board or external meetings.
Skills and experience
- Strong MS Office skills (including but not limited to: Microsoft Word, Microsoft
Excel, Microsoft PowerPoint, Outlook, SAP and HubSpot would be advantageous
- Excellent English written and verbal communication skills.
- SAP system experience required.
- Experience of working in an export environment.
- Excellent organization and planning skills.
- Proficiency in basic arithmetic and data handling.
- High level of reliability, flexibility, and organisation.
- Skilled in multitasking and prioritising tasks independently.
- Exceptional interpersonal and relationship-building skills.
- Demonstrates high accuracy and keen attention to detail.
- Proactive and able to take initiative.
Hours:
Monday-Friday full time office based.
Hours of work are 9am-5pm, Monday to Friday
Benefits
- 25 days annual leave + public holidays.
- Enrolment in company workplace pension scheme.
- Following satisfactory probation period eligible to join work healthcare scheme.
- Discretionary company bonus.
- Company mobile phone provision.
- Company Wellbeing scheme.
- Employee Assistance Program.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
