Restaurant Manager Hotel

My client, who are part of a small group of unique and individual family run hotels, a Country Club, and luxurious Spa, are currently looking for an experienced person to take on the role ofRestaurant Managerfor the Brasserie at their traditional seaside hotel by the coast in Suffolk.

• 40 hours pw
• £25,000pa to increase to £27,000 pa after probationary period.

Overall Job Purpose:

Overall management responsibility for the restaurant operation, overseeing and supporting all aspects of service to include the restaurant, room service, lounge service, bar and the function rooms. Up keeping the standards of service, cleanliness and all other aspects of day-to-day management of the restaurant.

Main Responsibilities:

Hospitality & Service

• Provide the highest quality of guest service standards and product knowledge with the aim to exceed expectations at all times.
• Be an exceptional and professional ambassador for the hotel in all your business relationships.
• Maintain and improve the all departmental standards in conjunction with the General Manager.
• Always maintain a professional appearance and manner in all your relationships whilst representing the company.
• To communicate and manage customer expectations and experiences.
• Maintain product knowledge for all team members

Financial Management

• Give relevant information for and help to produce the department budgets in conjunction with the Assistant Manager.
• Ensure that the department operates profitably and within budget by maximising revenue and controlling all costs in line with business levels with particular attention to controlling wages in line with budgets.
• Ensure that effective management and control of billing is maintained throughout all department operations
• Ensure effective cash handling in the department
• Maximise the use of tables in the restaurant effectively.
• Maintain a healthy stock control system for beverages
• Maintain a pricing structure suitable to our product range which achieves the companies budgeted margins.
• Encourage team members in improving sales performance

Business Development

• Maximise sales and revenue from all restaurant and bar operations by creating and then maintaining a strong selling culture within the department
• Review with the Assistant Manager on a regular basis the product range across all areas of the operation and where appropriate propose changes that will have a positive impact on sales
• To ensure that all food and beverage sales initiatives are communicated effectively and the appropriate level of support is offered to the team
• To be the face of the restaurant operation and develop healthy relationships with regular customers to ensure the future of the business
• By maintaining a high level of quality and service, continually promote the reputation of the restaurant business.
• Support the General Manager in marketing initiatives

People Management & Development

• Help the General Manager to establish a team spirit to achieve excellence and meet the hotels values.
• Ensure that a strong culture of training and development exists within the team by supporting and initiating training courses and career advancement so that all staff members feel motivated and valued.
• Ensure that all department team members receive appropriate induction training; statutory training and any other training needs are met by use of initiatives such as the training delivered by the Academy of Food and Wine Service packs.
• Ensure that training and development meets the business needs as well as the individual.
• As assigned undertake and assist with the departments performance management function including reviews, appraisals and grievances.
• To help ensure that an effective Standard of Performance (SOP) manual is kept up to date and the team regularly run through these standards.
• Ensure strong relationships and levels of communication with the Head Chef and his Kitchen Team

Health & Safety

• Help to ensure that all areas of our responsibility comply with health and safety policy and legislation
• Liaise closely with the hotels appointed health and safety manager as and when appropriate.
• Ensure that all appropriate issues are communicated to the General Manager.
• Ensure the personal security of all staff, guests and contractors together with their belongings.

Key Performance Measures

• Revenues for food and beverage are achieved
• Ensure Liquor margins are achieved and support the head chef to achieve food margins
• Guest comments feedback
• Retention of staff
• Employee Development and training
• Ensure food and beverage average spends are achieved use initiatives to help this.
• Positive reviews on online review sites
• Maintain appropriate data records for the department and its activities in all areas
• Strong report from AA Dashboard

The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description, but which are commensurate with the post.

Please note you must be eligible to work in the UK to apply for this role as they cannot offer sponsorship.