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Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.
Benefits Include:
- A supportive and close-knit team environment.
- Onsite parking for convenience.
- Monday to Friday, office-based working hours-no weekends!
- Opportunity to contribute to a growing company.
As a key member of the team, your responsibilities will include:
- Acting as the first point of contact for customer inquiries via phone and email.
- Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
- Handling online quotations and orders.
- Inputting orders into the system with accuracy and efficiency.
- Sharing product knowledge with customers to provide support and advice.
- Collaborating with the Customer Service Manager to deliver an excellent customer experience.
- Troubleshooting delivery issues and demonstrating empathy when resolving problems.
- Assisting the team with other administrative duties as required.
The ideal candidate will:
- Possess excellent communication skills, both verbal and written.
- Have previous customer service experience
- Thrive in a high-pressure environment.
- Demonstrate great attention to detail.
Why Join Our Client's Team?
Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.
