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- Build and maintain strong relationships with major clients.
- Oversee the full customer lifecycle, from quoting and invoicing to delivery and aftersales.
- Ensure compliance with aerospace standards and internal procedures.
- Lead and develop a team of Account Managers, setting clear KPIs and providing coaching.
- Foster a collaborative, results-driven, and safety-conscious team culture.
- Act as the primary point of contact for key clients.
- Conduct regular business reviews to enhance service and identify growth opportunities.
- Drive client retention through proactive issue resolution and engagement.
- Identify upsell and cross-sell opportunities to increase revenue.
- Collaborate with sales and operations to develop strategic account plans.
- Report on account performance and trends to guide decision-making.
- Work with internal teams to ensure seamless project delivery.
- Provide client insights to inform product and service improvements.
- 7+ years in account management or client services within manufacturing or engineering
- Proven leadership experience managing teams and high-value customer portfolios
- Strong commercial awareness with a results-driven mindset
- Excellent communication, analytical, and problem-solving skills
- Background in aerospace or precision engineering preferred
- Degree in Business, Marketing, or related field desirable
