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Customer Service Coordinator Location: Alfreton (Office-bases) Salary: £25,000 Contract: Permanent, Full-time (Monday to Friday 9am-5pm) SF Recruitment are delighted to be recruiting exclusively for a fantastic, growing business based in Alfreton. This is a unique and rewarding opportunity to join a supportive, friendly team in a varied and fast-paced administrative role with real purpose. We are currently looking for an experienced customer service coordinator or administrator to support a busy Sales & Marketing team by ensuring the smooth coordination and scheduling of installations for customers across the UK. This is an ideal role for someone who thrives on organisation, enjoys problem-solving, and is passionate about delivering excellent customer service. Key Responsibilities:
- Liaise with installation partners and customers to schedule product installations
- Coordinate and plan installation appointments using internal systems
- Complete and distribute documentation accurately and efficiently
- Communicate updates to all stakeholders throughout the installation process
- Handle and resolve customer queries quickly and effectively
- Ensure all post-installation paperwork is received and processed
- Identify opportunities to improve processes and enhance customer satisfaction
What We're Looking For:
- Previous experience in administration, coordination, scheduling or customer service
- A proactive and organised approach with a keen eye for detail
- Strong verbal and written communication skills
- Comfortable using Microsoft Office applications including Word and Excel
- A problem-solver with a can-do attitude and positive mindset
Why Apply?This is an exciting time to join a forward-thinking and expanding business. You'll be part of a team that genuinely makes a difference every day, and you'll receive full training and support to succeed in your role. If you're looking for a new challenge where your organisational skills and customer-first approach will be truly valued, we'd love to hear from you. Apply today to find out more!
