Client Services Administrator - Job Spec

Client Services Administrator to support client-facing operations. This role is pivotal in ensuring a seamless experience for clients by managing administrative tasks, coordinating service delivery, and maintaining accurate records. The ideal candidate will have excellent communication skills, a customer-first mindset and to have the ability to multitask in a fast-paced environment.

Key Responsibilities:

Act as the first point of contact for client inquiries via phone, email, or in-person.
Maintain and update client records in CRM and internal databases.
Schedule and coordinate client meetings, service appointments, and follow-ups.
Prepare and process client documentation, contracts, and service agreements.
Liaise with internal departments to ensure timely and accurate service delivery.
Monitor and track service requests, ensuring resolution within agreed timelines.
Generate reports and summaries for client accounts and service performance.
Assist in onboarding new clients and ensuring a smooth transition process.
Support the Client Services team with general administrative duties.
Be the middle person between the paraplanner and Manager.

Requirements:

Proven experience in an administrative or client support role.
Excellent written and verbal communication abilities.
Customer-focused with a problem-solving attitude.
High attention to detail and accuracy.
Happy to be client facing

Preferred Qualifications:

Experience in a client services or customer success environment.

Experience in relevant field required, roughly 1+ year. However, more so looking for the right candidate.

Knowledge of basic project coordination or service delivery processes.

Working Conditions:

Office-based
Flexible around the candidate with working hours (for example, 8-4, 9-5)

Holidays: 5 weeks per year. Every public and bank holiday also. Off from 23rd December to first working day in January for Christmas
No HR department - Group income protection

Salary: 25-30k mark

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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