Back to search
ITSM SUPPORT ENGINEER - CLOUD COSTINGS - AWS - AZURE - KPI'S - REPORTING - SERVICE NOW - SC/NATO CLEARANCE - REMOTE - OUTSIDE IR35 - MARKET RATES
Location: Remote
Rate: Market rates (Outside IR35)
Security Clearance: NATO/SC Clearance Required
Duration: 6+ months
ROLE OVERVIEW
My client is urgently seeking a Security Cleared ITSM Support Engineer to support their IT modernization efforts by enabling cloud service management across public cloud platforms (Azure, AWS, Microsoft 365). This includes improving service delivery, cost control, and operational efficiency through structured processes, dashboards, and collaboration within the Cloud Operations Center.
KEY RESPONSIBILITIES
ITSM Support
- Assist with incident, problem, and change management
- Document and improve ITSM processes
- Collaborate with internal teams on service delivery
Reporting & Dashboarding
- Create dashboards to monitor operations and cloud finances
- Report on KPIs, system performance, and incident trends
- Offer actionable insights for service improvement
Cloud Financial Operations
- Monitor and analyse cloud expenses (AWS, Azure)
- Optimize cloud resource costs
- Collaborate with finance teams on budgeting
Financial Management
- Support planning, forecasting, invoice reconciliation
- Manage vendor contracts
- Ensure compliance with financial policies
Change Management
- Track and support IT service changes
- Report change statuses and generate schedules
- Ensure change management procedures are followed
ESSENTIAL SKILLS:
- Experience in ITSM (e.g., ServiceNow)
- Proficient in reporting tools (e.g. Power BI)
- Knowledge of AWS/Azure cost management tools
- Familiarity with cloud cost optimization strategies
- Full professional English proficiency (French is a plus)
What We Offer:
- Competitive daily/hourly (paid in Euros)
- Outside IR35
- Collaborative and innovative work environment.
Application Process:
To apply for this exciting opportunity, please submit your CV which details your relevant experience.
This role requires a current SC Clearance or NATO so please familiarise yourself with the eligibility before applying. Join us and be a part of a team that drives technological excellence.
We look forward to your application!
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
