Scheduling Manager
Medway
35,000 - 40,000 + benefits
Permanent
Mon- Fri

We are recruiting on behalf of a well-established service provider operating across London and the South East. The organisation delivers a range of planned and reactive maintenance services, deploying mobile field engineers across multiple sites daily. Due to continued growth, we are seeking a Scheduling Manager to sit centrally between the Operations Manager and the Helpdesk Team. This role is ideal for someone with experience in scheduling field engineers/technicians within utilities, drainage, logistics, M&E maintenance or other field-service operations.
Day to day of the Scheduling Manager:

Manage and coordinate engineer schedules for both planned and reactive works.
Work closely with the Helpdesk to understand job priorities, service levels and client expectations.
Liaise with the team to allocate the appropriate engineers based on skills, location and workload.
Monitor daily progress of job completion, reassigning and rescheduling work as required.
Maintain realtime updates within the job management system, ensuring accurate records are always kept.
Identify escalations and complaints where necessary.
Produce performance insights for management.
Assist with coordinating subcontractors or additional resources during peak demand.
Price up works and handle any mistakes made by team members.

Requirements of the Scheduling Manager:

Proven experience in managing a scheduling, coordinator, service planner, dispatcher or similar role.
Experience in industries such as utilities, drainage, building services, FM, logistics or field maintenance.
Strong communication skills with the ability to manage expectations between internal teams and clients.
Confident using scheduling or job management systems and strong general IT skills.
Full UK Driving Licence.
Experience supporting or coordinating a 24/7 or reactive service.
Understanding of engineer skillmapping, travel routing and field productivity.
Familiarity with KPI reporting and workforce planning.
Strong leadership abilities.

If you are interested in this Scheduling Manager opportunity, please reach out to El on (phone number removed) OPT 2 or hit APPLY!