Incident Manager

Xcede

Posted 3 days ago, valid for 3 days

Competitive

Full Time

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Major Incident Manager Short-Term Contract
Location: Salford, Greater Manchester (Onsite preferred, hybrid negotiable)
Contract Length:3 months
Start Date: Immediate
We are currently seeking an experienced Major Incident Manager to join our team on a short-term contract basis to support critical IT service continuity during a high-impact period.
Key Responsibilities:

Take ownership of major incidents from identification to resolution
Coordinate rapid response teams and lead recovery efforts
Ensure timely communication and updates to stakeholders at all levels
Perform root cause analysis and contribute to post-incident reviews
Work closely with Problem and Change Management teams to prevent recurrence

Required Experience:

Proven experience managing high-severity IT incidents in complex environments
Strong stakeholder management and communication skills
Familiarity with ITIL processes (certification preferred)
Ability to remain calm and effective under pressure
Experience in large enterprise environments is highly desirable