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Location: London (Onsite)
Contract Duration: 6 Months
Start Date: Immediate
IR35 Status: Outside IR35
Right to Work: Full UK right to work required
Job Summary:
We are looking for an experienced ServiceNow Business Analyst with Field Service Management (FSM) expertise for a 6-month contract role based onsite in London. The successful candidate will work closely with business stakeholders and technical teams to drive the implementation and enhancement of ServiceNow FSM solutions, improving field service operations and customer satisfaction.
This is an outside IR35 contract with an immediate start, requiring full right to work in the UK.
Key Responsibilities:
Engage with business stakeholders and field service teams to gather, analyze, and document detailed requirements for ServiceNow FSM.
Translate business needs into clear functional specifications, process flows, and user stories.
Collaborate closely with developers, administrators, and QA to ensure FSM configurations meet business requirements.
Support the configuration and customization of ServiceNow FSM modules including work order management, scheduling, dispatch, mobile workforce, and asset management.
Assist in testing efforts, including test plan creation, execution, and user acceptance testing (UAT).
Provide training support and documentation for end users.
Facilitate effective communication between business and technical teams throughout the project lifecycle.
Ensure compliance with project timelines and quality standards.
Maintain up-to-date knowledge of ServiceNow FSM capabilities and industry best practices.
Candidate Requirements:
Proven experience (3+ years) as a Business Analyst in ServiceNow FSM implementations.
Strong understanding of Field Service Management processes.
Experience working onsite with cross-functional teams.
Familiarity with Agile project methodologies.
Excellent communication, documentation, and stakeholder management skills.
Ability to start immediately and commit to a 6-month onsite contract in London.
Full right to work in the United Kingdom is essential.
ServiceNow certifications (e.g., CSA, FSM Specialist) are desirable.
Additional Information:
Contract Type: 6-month fixed term, outside IR35
Location: Onsite, London and surrounding areas
Start Date: Immediate
Rate: Competitive and commensurate with experience
