Housing Allocations Officer

Job Title: Allocations Officer

Location: Hertfordshire
Contract: Full-Time (Hybrid working available)

Overview

We are recruiting an experienced Allocations Officer to join a Housing Advice Service team in Hertfordshire. This role involves managing housing register applications, allocating properties, and providing advice to applicants in line with local policies and statutory requirements.

Key Responsibilities

• Assess and process housing register applications, award points, and maintain accurate records.
• Nominate applicants for available housing association properties and complete pre-nomination checks.
• Handle enquiries from applicants and external agencies, including complex and sensitive cases.
• Prepare property adverts for Choice Based Lettings and assist vulnerable clients with bidding.
• Liaise with partner housing associations and other agencies to support applicants.
• Ensure compliance with GDPR and housing legislation.

Requirements

• Previous experience in housing allocations or lettings within a local authority or housing association.
• Strong knowledge of housing legislation and allocations processes.
• Excellent communication and customer service skills.
• Ability to manage a busy caseload and work under pressure.
• IT proficiency, including housing management systems and Microsoft Office.