I am working with a client who isseekingproactive Licensing Admin Officer to join a busy local authority team. This role involves processing and managing a variety of licence applications, ensuring compliance with relevant legislation and council procedures.

Key Responsibilities:

Process applications for licences including taxi/private hire, alcohol, gambling, scrap metal, and house-to-house collections.
Ensure all documentation is completed, recorded, and stored in line with data protection and council protocols.
Use the Civica system to input, track, and update licensing records.
Liaise with applicants, licensees, and internal departments to provide guidance and resolve queries.
Support the licensing team with general administrative duties (scanning, photocopying, filing, email responses).
Monitor and manage shared inboxes and telephone queries.
Assist with exam bookings and invigilation for taxi licensing applicants.
Maintain accurate spreadsheets and databases to support reporting and compliance.

Requirements:

Previous experience in a local authority or public sector environment, ideally in licensing or administration.
Familiarity with Civica or similar licensing/CRM systems is highly desirable.
Strong organisational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams).