Repairs Coordinator:

Start ASAP.

Location: Bromley, Kent and then office moving to Knockholt (Sevenoaks) in early 2026

Hours: 8am - 4pm or 9am - 5pm

Salary: £27K - £30K per annum

We are a successful air conditioning company based in Southeast London, established in 2013. We have built our success on strong customer relationships and excellent service.

We’re looking for a dedicated and proactive individual to join our friendly team. The ideal candidate will be responsible for managing our clients' air conditioning needs, including installations, servicing, and repairs. This fast-paced role requires someone who is quick to learn, enjoys working independently, and thrives as part of a team.

Key Responsibilities:

The role demands an organized, communicative, and proactive individual. Your responsibilities will include, but are not limited to:

Handling daily queries from engineers and customers via phone, email, and internal referrals
Managing our CRM database, ensuring accurate records in line with GDPR compliance
Scheduling work for engineers and overseeing progress from start to completion
Researching and ordering parts, tracking delivery times for scheduled jobs
Preparing quotations and Invoices (Using Xero)
Liaising with customers to understand their needs
Completing RAMS using, pre-populated templates
Following up on engineer reports and outstanding quotes

Skills and Experience:

Strong rapport-building skills with customers, engineers, suppliers, and third parties
Ability to work independently and take initiative
Resilience, determination, and ability to work to deadlines
Experience within the construction, utilities, or trade sectors is desirable
Prior experience in scheduling work and managing changes as necessary
Exceptional telephone communication skills and confident being on the telephone
Experience raising, sending and following up on quotations is an advantage
Flexible, hands-on approach with a willingness to learn
Strong organizational skills, with the ability to prioritize tasks for yourself and others
High attention to detail and a focus on completing tasks efficiently and and be cost conscious
Proficient in Microsoft 365, SharePoint, especially Word and Excel

What We Offer:

Career progression opportunities
20 days of paid annual leave, plus bank holidays
Company pension plan after successful completion of probation
A supportive and friendly team environment

Scheduler/Repairs Co-ordinator