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TheFacilitiesManagerisresponsibleforthecoordinationandday-to daymanagementoftheLondonoffice,ensuringoperationalsimplicity,efficiency,andhigh-qualityservicedelivery.Actingasthemainpointofcontactforofficeleadsandlandlords,theroleoverseesthePropertyServicesfunctionandprovidesthenecessarydetailtosupportinformeddecision-making.
ThispositionalsoleadstheWorkplaceteams,fosteringanenvironmentthatpromoteswell-being,productivity,andastrongworkplaceculture.TheroleactivelyseeksopportunitiestoenhanceonsiteservicesandimplementnewinitiativesalignedwiththeISSGlobalStrategy.
KeyResponsibilities
- LeadandmanageallTechnicalandCleaningServicesonsite.
- Ensurestrongclientandemployeeengagement.
- Maintainregularstakeholdercommunicationtoevolveservicedelivery.
- Managefinancialaspectsincludingsalaries,expenses,andsuppliercostswithinbudget.
- DeliverservicesinlinewithcontractualKPIsandSLAs.
- Producereports,presentations,andbusinesscasesasrequired.
- Managecontractchangesandensuredocumentationisproperlymaintained.
- EnsurecompliancewithLivvWorkplaceHealth,Safety,andEnvironmentalstandards.
- KeepallsitedocumentationandSOPsaccurateanduptodate.
- Recruit,train,andleadWorkplaceteamswithafocusonqualityandefficiency.
- Overseeoperationalrotasandresourceallocation.
- Maintainemployeerecordsandmanageabsenceprocesses.
- Supporttimelyrecruitmentandmaintainaccuratejobdescriptions.
- Implementtraininganddevelopmentplansacrossallteams.
- Conductperformancemanagementactivitiesincludingreviewsandappraisals.
- SupportPeople&Cultureprocessesincollaborationwithrelevantmanagers.
- Chairregularteammeetingstoassessservicedelivery.
- Driveinnovationandcontinuousimprovementinservicedelivery.
- Maintainandpromoteaworkplaceeventscalendar.
- Supportsustainabilitygoals,includingwasteandchemicalmanagement.
- Ensurequalityauditsarecompletedonschedule.
- Representthebusinessprofessionallyandcrediblyatalltimes.
KeyRequirements
- StrongbackgroundinFacilitiesManagementandteamleadership.
- Experiencemanagingsuppliersandservicecontracts.
- Financialacumenwithbudgetmanagementexperience.
- Excellentproblem-solving,communication,andorganisationalskills.
- ProvenabilitytomanageTFMcontractsandmultipleservicelines.
- Understandingofengineeringcomplianceandhardservices.
- Proactive,adaptable,andcommittedtocontinuousimprovement.
- Abilitytomanagetimeeffectivelyandmeetdeadlines.
- Innovativeandresilientinafast-pacedenvironment.
- Strongstakeholdermanagementandinterpersonalskills.
- Letmeknowifyou'dlikethisformattedintoajobspectemplateortailoredforaparticularaudience(e.g.internalHR,externalcandidates,etc.).
