Customer Service & Sales Advisor

Location: Manchester City Centre
Salary: 24,735 basic + uncapped bonus (OTE 30,000+)
Hours: Mon-Thurs 9am-5:30pm | Fri 10am-4pm
Contract: Full-time, permanent
Holidays: 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays

Are you passionate about delivering outstanding customer experiences and looking for a role that combines service with sales? Join a fast-growing Manchester-based business as a Customer Service & Sales Advisor, where your enthusiasm and people skills will be rewarded with great pay, supportive training, and real career development.

What You'll Be Doing:

Responding to inbound calls and warm leads from customers who've requested a call via the website (dealing with the renewal process for an insurance policy)
Taking a consultative approach to understand customer needs and guide them to the right solution
Handling queries professionally and efficiently, ensuring every interaction is a positive one
Putting the customer at the heart of everything you do, delivering a first-class experience

What We're Looking For:

Experience telephone-based customer service or sales experience in a regulated, environment.
FCA Environment experience
Strong verbal communication and listening skills.
Friendly, empathetic, and consultative approach to customer interactions.

What's in it for you?

No weekends - enjoy a healthy work-life balance
Early finish Fridays - start your weekend sooner
Uncapped bonus - your effort directly impacts your earnings
Hybrid working - flexibility to work from home following probation period
Holidays - 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.