Senior Pension Administrator

Guidant Global

Posted 13 days ago, valid for 23 days

£350 per day

Full Time

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Sonic Summary

The job is for a Senior Pension Administrator with a pay rate of £350 per day, classified as Inside IR35, for a 6-month remote contract.
Candidates must have bereavement experience and should possess a strong background in dealing with occupational pension schemes.
The role involves servicing member and client queries, training junior associates, and ensuring service level agreements are met.
Applicants should have experience coaching less experienced associates and demonstrate excellent interpersonal and communication skills.
The position requires strong time management abilities and a focus on customer service and quality.

Pay Rate - £350 Per Day, Inside IR35, Umbrella

Job type - 6 Months Contract

Remote

Senior Pension Administrator- MUST HAVE BEREAVEMENT EXPERIENCE

Working within an administration team, servicing both member and client queries in relation to DC/DB pension schemes.

In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.

Deputise in the absence of the Team Leader.

Be a senior point of reference on technical issues and non-standard cases.

Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.

Train, support and mentor junior associates and hold regular feedback sessions.

Assist in more complex/project work when required including complaints .

Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.

Ensure that targets and deadlines are met.

Experience of dealing with occupational pension schemes.

Experience of coaching and supporting less experienced associates.

Excellent interpersonal skills to include good written and verbal communication.

Good time management skills and the ability to organise and prioritise own workload.

Able to work to a high level of accuracy.

Customer and quality focused.

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