Role title: Onsite Technical Services

Location: Onsite, 5 days per week. There are two positions: one based in London and one in Southampton.

Day rate: 200 per day

Working Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

Start date: London: 5/12/25 Southampton: 05/01/26

End date: 30/06/2026 (possibility of extension)

Brief overview on the role/project:

Opportunity to work with a Global customer account
The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning the 'TechDeck'. (PC/Laptop builds, OS configuration, AD administration, some hardware repair).
This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
Capable of taking ownership of complex cases and managing end to end resolution
Some project work may be required and some flexibility to work offsite and out of hours may be requested

Mandatory skills:

Personable - Must be able to communicate at all levels and represent the TechDeck at the highest level
Strong organisational and admin skills
Attention to detail
Deskside capabilities
S-NOW
Office 365
Windows 11
Asset Management
Documentation creation

Desirable skills:

AV support (or a willingness to learn)
An appreciation of new technologies with an appetite to work with and support integration of these technologies into the workplace