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Full Time

13 days ago

Westray Recruitment Consultants Ltd

£22,000 - £25,000 per annum

Customer Support Advisor


Regime

Full Time

Location

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THE OPPPORTUNITYWe have the pleasure of working with a national leader in the corporate technology and telecoms sector. You will be joining a fast-growing technology business as a Customer Support Advisor. Working out of the office in Team Valley, Monday to Friday, you will provide the 1st line support for the businesses telecoms sector.

The business believes there is no greater assets than their people, they are happy to offer a salary of up to £25,000 and provide an industry beating training and development programme with great opportunities to progress within the business.YOUR DUTIES To maintain a high degree of customer service when responding to all support issues.

Daily monitoring of the Customer Service email inbox.Escalation of complex calls to the relevant support team member.Coordinate IT & Telecoms projects identified by Sales;
documenting project, ordering and allocating goods, assigning and scheduling 2nd Line Engineer visits/installations and providing regular updates to customer/Account Manager.

Assist our Finance department with customer invoicing.Ensure Telecoms & IT equipment are delivered to customer site in accordance with any project timescale or engineer scheduled site visits.

Escalation of complex calls to the relevant support team member.Identify possible sales opportunities.WHAT’S IN IT FOR YOU?Cycle to work schemeOnsite Parking23 days holiday plus bank holidays, rising to 28 daysDiscounts at High street shopsOpportunity to progress within the businessYOUR SKILLS AND EXPERIENCEThe ideal candidate will have excellent communication and organisational skills.

Ideally from a telecoms background with a strong knowledge of Microsoft and computer literacy. A positive can do attitude is a must. Candidates from other backgrounds will be considered if they have that can do attitude and desire to learn and develop.

INTERESTED?If you are interested in the position then apply today

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