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Service Manager - Managed Print Solutions
Location: Hampshire (Field-Based & Office Support)
Salary: Competitive + Company Car or Car Allowance
Our client are a well-established and trusted dealership with a strong reputation for delivering high-quality managed print solutions across Hampshire. Known for their commitment to customer service, they provide end-to-end support including the supply, installation, and servicing of multifunctional devices (MFDs). As part of their continued growth, they are looking for an experienced Service Manager to ensure exceptional service delivery, maintain strong client relationships, and support the efficient operation of their service team.
Key Responsibilities
- Deliver planned preventative maintenance to maximise uptime and performance of MFDs.
- Diagnose and resolve breakdowns, using remote troubleshooting where possible or attending customer sites when required.
- Oversee the refurbishment and lifecycle management of preowned equipment.
- Manage parts and consumables stock, ensuring availability of critical items.
- Respond to emergency service call-outs promptly and professionally.
- Coordinate and manage daily service schedules, typically 2-3 field calls plus remote/phone support.
- Provide guidance, support, and technical expertise to ensure excellent customer experience.
About You
- Proven background working with MFDs/photocopiers (experience with brands such as Sharp or Lexmark advantageous).
- Strong technical problem-solving skills with a hands-on, customer-first approach.
- Highly organised, with the ability to manage resources and prioritise effectively.
- Excellent communication and interpersonal skills, both with customers and internal teams.
- A proactive and professional approach to service delivery.
This is an exciting opportunity to join a reputable dealership with long-standing client partnerships, where you'll play a key role in driving service excellence and customer satisfaction.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
