Administrator

We are an international business, part of the FTSE 100 group who have seen year on year growth and due to this we are looking to recruit an Administrator to join our team. This role will report into the Customer Account Manager and Commercial Manager and the position is mixture of client support and liaison for a range of business customers UK and Overseas. You will also be responsible for the accurate processing and management of customer orders. This is a varied and interesting role working for an international organisation within the manufacturing and engineering sector.
Working Monday to Friday, the role offers a hybrid working pattern, a working week of 39 hours with flexi time on offer, 25 days holiday, company pension of up to 10.5%, sick pay scheme, health cash plan, maternity/paternity scheme and incentive schemes with a salary on offer up to to £28k.
This role is seeking an individual with proven administration and customer support experience ideally gained in an order processing role. You may be looking to join a larger, international operation or be seeking a role where you can learn and develop or you may simply just want a new challenge as part of a professional and well established company. You will have the ability to work in a fast paced environment and have intermediate PC skills.

Reporting to the Customer Account Manager and working in a team of 4, your key duties will be as follows:

Essential Duties and Responsibilities:

• Provide sales administration support to the company’s UK and overseas customers
• Provide support to the Customer Account Manager and Commercial Manager
• Maintain accurate customer database and records
• Provide accurate input of customer quotations, proformas and sales orders
• Liaise with the company finance department regarding customer lines of credit, terms, payments and debt chasing
• Deliver accurate shipping documentation and invoicing to the appropriate departments and customers and collection of Proof of Deliveries for export orders
• Support the achievement of daily, monthly and annual sales targets set by the management and directors
• Liaise with freight forwarders, shipping agents and customs authorities to provide accurate documentation for UK and overseas consignments and booking collections
• Assist with timely response to incoming calls, dealing with the post, enquiries and distribute any call back messages

Functional Requirements:

• Provide accurate daily Sales and Orders forecasts
• Promptly manage and expedite customer quotation requests
• Accurate and efficiently input Customer Sales Orders to assist Production planning
• Maintain accurate customer sales database and price lists
• Liaise with Production supervision for accurate product leads times
• Provide the warehouse with accurate documentation to expedite order dispatch
• Daily Sales and Orders reporting to Management and supporting the Sales Team
• Provide effective and professional customer contact directly, by telephone or email
• Promptly manage the processing of Customer Sales Credits and Product Returns.

If you are motivated by a new challenge, are keen to learn and want to work for a FTSE 100 group of companies that can offer development, training and support along with job stability, then this is the role for you.
We can offer a salary of £28k with a hybrid working pattern and a friendly, family feel to the business with a good benefits package and free parking.

Please submit your CV asap for immediate consideration.