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The Company
My client is a well-established and rapidly growing organisation specialising in commercial property and grounds maintenance. With a strong reputation for delivering exceptional service standards, they foster a supportive, collaborative environment where staff development and client relationships are at the heart of their success.
Key Responsibilities:
- Act as a primary contact for customers, building strong relationships at all levels
- Log and manage incoming calls and emails
- Prepare and issue both operational and financial reports
- Liaise with customers to maintain high levels of service and compliance
- Collaborate closely with operational managers, service partners, and suppliers
- Produce quotations and reports for management approval
About You
We are looking for someone who is motivated, organised, and experienced in customer service. You will thrive in a fast-paced environment and confidently handle multiple priorities.
- Minimum 1 year in a customer service role
- Understanding of the facilities industry (advantageous)
- Strong communication and rapport-building skills
- Excellent organisational and time-management abilities
- Ability to work under pressure and follow structured processes
Benefits include:
- Free parking
- Company pension
- Bonus scheme (after probation)
- 23 days holiday + 8 bank holidays
- 4 wellness days per year (after probation)
- Group Life Assurance
- Health & Wellbeing Programme
- Real Living Wage employer
