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Client relationship Manager £30-£40k
Our client is looking for a Client Relationship Manager to join their busy team.
You will be a self-starter, with a history in maintaining client relationships and influencing strategies to improve collections and a proven history of managing a team and developing colleagues.
You will possess excellent numerical and analytical skills and knowledge of data analysis tools.
You will have knowledge of data modelling, data cleansing, and data enrichment techniques, and the capacity to develop and document procedures and workflows. You will be confident with your ability to carry out data quality control and validation.
Duties & Responsibilities
Analysing departmental KPI data to identify trends and increase efficiency and reporting this to the Group Head of Client Services
Monitor client performance using system driven management information (MI) with a view to continuous improvement.
Creation of monthly client MI packs with support of the Head of Data and appointed Client Services Manager
Actively relationship manage clients, identified by the Head of Client Services
Continually improve client relations and attend review meetings and/or functions as required.
Maximise instructions from clients where possible through performance and liaise with operational managers where required to ensure this can be achieved.
Liaising with clients to understand data requirements and provide reports to support DRPs performance to clients.
Provide insight and information as required, producing reports to show the costs and benefits of trials for review.
Provide data to influence change and suggest evidence based alternative processes .
Maintain an up-to-date knowledge of all relevant company policies, client guidelines, statutes and regulations and ensure compliance through effective communication.
Management of Client Liaison Team Leader and team of Client Liaison Officers who aids DRP clients or colleagues with various queries, reporting, or processes within the back office, ensuring effective cross training and quality processes are in place across the team, and regular performance reviews are undertaken with the team members
Maintain group CRM system for DRP (and where required Group)
Perform any other duties that may reasonably be required
Required skills
Strong Communication & Stakeholder Management Ability to present, negotiate, and influence decision-makers.
Contract & Account Management Expertise Experience managing contracts and client accounts.
Industry Knowledge Experience in the parking sector (desirable not essential)
Business Growth Mindset Ability to identify and capitalise on opportunities for account expansion.
Team management experience of managing a team
Flexibility to Travel Full UK driving license with willingness to visit client sites across the UK.
Proven Experience At least 2 years in client relationship management or team management
Data-Driven Approach Proficiency in MS Office, Power BI, and data analysis to drive strategic decisions.
Benefits
Competitive Basic Salary of between £30,000 and £40,000 per annum
Full Time Permanent Role
Company Pension Scheme
Company Life Assurance Plan
Daily Refreshments on Offer
Modern Office Environment
On Site Car Parking
28 Days Annual Leave including Bank Holidays
The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.
