Travel Customer Relations Executive

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester.

Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.

This is an office based role offering a competitive salary of up to £28k with sociable working hours.

Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Relations Executive:

• Take full ownership of customer complaints via phone, email, post, and live chat
• Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
• Provide timely, clear, and professional communication to customers throughout complaint resolution
• Accurately document all cases, maintaining detailed records for future reference
• Identify recurring issues and suggest improvements to enhance service quality
• Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
• Process secure payments and issue confirmations
• Advise customers on travel requirements such as visas, passports, baggage, and accessibility
• Record and action customer preferences (e.g. dietary needs, room types, special occasions)
• Maintain and update customer profiles and transaction history

Skills required for the role:

• Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential
• Excellent problem-solving and communication skills
• Strong organisational abilities and attention to detail
• Confident handling customer complaints and complex queries
• Proficiency with Microsoft Office and CRM systems
• A positive, empathetic, and professional approach to customer service

If you’re interested in learning more about this Travel Customer Relations Executive role, please press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available.

Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.