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This is an exciting opportunity for a Customer Service Manager to earn between 40,000 and 43,000 per year. You'll be part of a forward-thinking company that values IT innovation and compliance. Plus, you'll have the chance to develop your team and yourself through continuous learning and development.
Our client is committed to delivering exceptional customer service, maintaining compliance, and leveraging cutting-edge IT systems. They believe these elements are crucial for sustained success and are dedicated to setting the industry standard in these areas.
The Customer Service Manager will:
- Lead teams of Customer Care Advisors to achieve service excellence.
- Develop and refine departmental work processes and procedures.
- Support and develop team leaders to enhance service delivery.
- Proactively seek and implement customer feedback for service improvement.
- Ensure departmental SLAs are met and regularly publish KPI updates.
- Analyse customer data to increase business intelligence.
- Enhance compliance and implement feedback from the FCSA.
- Manage staff through coaching, recruitment, and appraisals.
- Develop a training schedule with the Umbrella Trainer for team improvement.
The Customer Service Manager will enjoy a comprehensive package, including:
- Annual salary of 40,000 - 45,000 (DOE)
- Office Hours Monday to Friday - No weekends
- Hybrid working after training
- 23 days holiday plus 8 bank holidays
- Annual company bonus
- Regular social events and incentives
- Study support
- Plus, much more
- Strong leadership qualities and a positive attitude.
- A constant drive for achievement and responsibility.
- Strategic thinking with empathy and problem-solving skills.
- Confidence in decision-making and the ability to stay focused.
- Business knowledge of umbrella services and management skills.
- Excellent planning, organisation, and continuous learning abilities.
If you're a motivated leader with a passion for customer service excellence, this Customer Care Manager role could be your next career move. Join a company that values innovation and compliance, and make a significant impact on their success. Apply now to take the next step in your career!
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