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Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.
You’ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.
Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.
The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Travel Customer Service Team Leader:
- Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
- Monitor team performance, providing feedback, training, and support to enhance skills and productivity
- Manage complex customer enquiries and escalations, ensuring timely and effective resolution
- Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
- Collaborate with internal departments to streamline workflows
- Assist with resource planning, scheduling, and shift management to meet business needs
- Support continuous improvement initiatives and contribute to the development of team processes and best practices
Skills required for the role:
- Proven leadership experience within the travel industry, ideally in post-booking or customer service teams - essential
- Strong passion for travel and cruises, with a customer-centric mindset
- Ability to motivate and inspire a team while managing performance effectively
- Highly organised with strong attention to detail and problem-solving skills
- Proficient in Microsoft Excel and general computer applications
- Flexible, proactive, and able to work collaboratively in a fast-paced environment
- Previous experience in the airline industry and proficiency of a GDS is essential
If you’re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!
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