IT Support Analyst

IT Support Analyst£30,000 - £35,000 + BenefitsHybrid Working (Altrincham HQ)

Join a Tech Team That Powers One of the UK’s Leading Financial Services Brands

My client is the one of the leading Fintech companies in Cheshire.

As part of this growth, we’re looking for a proactive and capable IT Support Analyst to join their collaborative tech function. This is an opportunity to get hands-on with a wide range of technologies while playing a critical role in supporting a fast-paced business with over 50 IT professionals across infrastructure, development, software, and more.

You’ll work within the IT Operations team to support the day-to-day technology needs of the business — from troubleshooting issues and managing support tickets to implementing updates and contributing to internal projects.

Key responsibilities include:

• 1st and 2nd Line Support across hardware, software, and networking

• Managing incidents and service requests via the internal helpdesk/ticketing system

• Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365)

• Assisting with mobile and desktop device setup, configuration, and MDM tools

• Patching, security updates, and basic infrastructure tasks

• Collaborating with wider tech teams on improvements, rollouts, and upgrades

You’ll be part of a supportive, sociable IT team where sharing knowledge and continuous learning are core to the culture.

• Experience in an IT Support role - Apprenticeship etc would be fine

• Knowledge of Windows OS, Active Directory, hardware troubleshooting

• Familiarity with Microsoft 365, Dell/HP devices, and networking basics

• Exposure to mobile device management (Apple/Android/MDM platforms)

• A proactive approach to problem-solving and a keen interest in technology

• Excellent communication and a genuine team player attitude

• £30,000 - £35,000 basic salary

• Hybrid working model - typically 3 days onsite in the Altrincham HQ

• 23 days holiday + bank holidays + birthday off work (32 days annual leave)

• Days off for paid professional qualifications

• Pension contribution & access to internal progression opportunities

• Join a company that actively invests in your career - whether you want to move into infrastructure, cyber security, or software development in the future