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Account Coordinator
Base salary of 25k+ quarterly bonus
Altrincham - Hybrid Working
The role of the Account Coordinator is to use their previous administrative and customer service experience to help support the delivery of workforce solutions to our clients. You will be accountable for managing your own workload and completing tasks set for you and you will be working closely with your peers and managers as well as interacting with clients, customers and internal stakeholders.
Key responsibilities
- Working across a portfolio of Manpower Engineering clients. Collecting accurate data from UK and EMEA teams
- Using vendor management systems to update or create staffing documentation
- Offer support for all queries and ensure that they are acknowledged, investigated and a resolution is found
- Act as escalation point for queries
- Responsible for changes to process guides
- Responsible for pay & bill escalations and PO guidance
- Prepare and edit correspondence, reports and other documents
- Perform data entry and maintain databases
- Answer and direct phone calls and respond to emails
- Provide administrative support to the Recruitment delivery teams and managers
- Any other ad hoc tasks that are required
Success Measures
- Administrative tasks to be completed accurately and in a timely manner
- All client SLAs met
- ManpowerGroup's Standards adhered to at all times
- Inbox/telephone queries responded to efficiently and professionally
Career Level Identifiers
- Accountability - Accountable for quality and timely delivery of own work activities to agreed timescales and quality.
- Interaction - Interacts with a range of individuals both within and outside immediate team to convey a variety of information in a professional manner.
- Impact - Supports the achievement of team goals through personal effort in own work area, adjusting in accordance with progress.
- Problem Solving - Resolves varied issues using previous experience and analysis/investigation to determine solution, collaborating with others as required.
- Knowledge and Application - Applies knowledge of standard recruitment processes and practices and has ability to support process improvement.
Experience, Behaviours and competencies
- Previous experience in administration within a customer focused environment
- Good communicator with excellent telephone manner and the ability to deal with internal/external stakeholders
- The ability to prioritise and organise workload effectively and efficiently, having strong attention to detail
- Displays behaviours in accordance with ManpowerGroup's Standards
