Customer Account Manager

Forrest Recruitment

Posted 4 days ago, valid for 24 days

Altrincham, Cheshire WA14 1RJ, England

£26,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Account Manager based in Altrincham with a salary of approximately £27,000.
The company is a leading national manufacturer with a turnover of £50 million, seeking a proven Customer Service professional.
Candidates should have experience in managing key accounts, handling large value orders, and addressing customer queries.
The role involves hybrid working, requiring three days in the office and two days working from home, and applicants must live locally to Altrincham.
Proven commercial customer care experience is essential for consideration in this role.

Customer Account ManagerAltrincham c£27,000

A leading national manufacturer based in the heart of Altrincham have an exciting new vacancy for a proven Customer Service professional.Market leaders in their field, with a combined turnover of £50 million, they have ambitious continued plans for growth and need a further team member to join their team

Liaising with wholesale customers regarding large value orders

Taking details of bulk order details, keeping customers informed of order delays and any faults in products via the supply chain team.

Managing your own set of key accounts, dealing with any queries in a timely manner

Supporting Area management with any stock/ad-hoc reporting

Creating and maintaining product ranges and information on the wholesale web page and IT platforms

Advising customers of new product ranges and sending samples

Attending regular meetings with the Area sales manager to discuss forecasting, dormant and slow-moving stock and any other sales admin requirements.

Assisting sales admin team with order processing when required

** Hybrid working, 3 days in, 2wfh MUST live locally to Altrincham **

If you have proven commercial customer care experience, then please do not hesitate to give us a call today, Lisa at Forrest Recruitment Ltd on 0161 928 9268

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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