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Candidate Care Representative - 12 Month FTC
Location: Altrincham - Hybrid
About the Role:
We're looking for a proactive and people-focused Candidate Care Representative to join our team on a 12-month fixed-term contract. You'll be the first point of contact for candidates placed through Experis, ensuring they receive a seamless, professional, and supportive experience throughout their assignment.
This role is all about delivering a best-in-class service, managing contract administration, resolving queries, and building trusted relationships with candidates and internal teams.
Key Responsibilities:
Candidate Experience & Relationship Management
- Act as the primary contact for candidates from day one of their assignment.
- Communicate key processes (e.g. payment, compliance, benefits) clearly and effectively.
- Promote the benefits of working with Experis.
- Resolve candidate queries with empathy and efficiency.
Contract & Compliance Administration
- Manage contract paperwork: new contracts, extensions, amendments, terminations.
- Ensure all compliance documentation meets Experis and client standards.
- Understand and apply client-specific requirements (e.g. clauses, expenses, overtime)
Reporting & Systems
- Maintain accurate candidate records across Experis and client systems.
- Update trackers and generate reports as needed.
- Ensure all communications and actions are properly logged.
Business Development Support
- Attend candidate/client meetings when required.
- Identify leads and opportunities through candidate interactions.
- Support wider team initiatives and workload as needed.
What We're Looking For:
Qualifications & Experience
- A-Levels or degree-level qualification
- Background in customer service or candidate-facing roles
Skills & Attributes
- Strong communication and relationship-building skills
- Confident handling sensitive or complex situations professionally
- Excellent time management and organisational skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Basic negotiation skills and commercial awareness
- Resilient, adaptable, and motivated to succeed.
What You'll Receive:
- Competitive pay with quarterly bonuses
- 24 days' holiday, plus your birthday off
- Pension scheme with increasing contributions
- Health and wellbeing benefits including private medical, dental, gym memberships and more.
- Family-friendly policies and Employee Assistance Programme
- Additional perks including early finish Fridays, volunteering days, and discounts via Tastecard and ManpowerGroup Rewards
Our Mindset & Culture:
We're committed to putting candidates first, helping them succeed today and preparing them for tomorrow. We value authenticity, expertise, and accountability, and we're always looking for what's next. If you're passionate about delivering exceptional service and building meaningful connections, we'd love to hear from you.
ManpowerGroup is where our collective strength lies. We support the business and our family of brands with a connected and collaborative network of support functions. Whether it's compliance, finance, HR, IT, legal, marketing or talent - we work together as one integrated team to identify and address the company's needs. We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices.
We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Please note: We can only consider candidates currently residing in the UK.
