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Position: Customer Support Executive
Location: Altrincham
Salary: 25,000.00 - 30,000.00 per year + Bonus Scheme
This role offers an incredible opportunity to develop your career in customer support while playing a vital role in our client's success. You will work alongside a team of insurance specialists, providing essential support to the Sales team and enhancing the overall customer experience.
Key Responsibilities:
- Respond promptly to customer inquiries via phone and email, ensuring excellent phone etiquette is maintained.
- Assist customers with product-related questions and issues, providing clear and effective communication.
- Process customer payments accurately in our CRM system.
- Perform data entry tasks to maintain up-to-date customer records.
- Analyse customer feedback and trends to enhance service delivery and improve customer experience.
- Collaborate with other departments to resolve issues, ensuring a seamless service experience.
- Maintain a positive attitude while handling challenging situations and provide solutions that meet customer expectations.
What We're Looking For:
- Experience with CRM software.
- Ability to work to deadlines and support team members in achieving common goals.
- An insurance background or other transferable skills is a plus, but not essential.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office products.
- Strong attention to detail and the ability to produce accurate work under pressure.
- A genuine interest in business administration with an aptitude for numbers.
- An upbeat personality with a positive attitude, ready to rise to challenges!
Perks & Benefits:
- Participate in engaging company events.
- Company pension plan.
- Free on-site parking.
- Life insurance coverage.
- Private medical insurance for peace of mind.
If you are enthusiastic about customer service and ready to take on new challenges, this is the perfect opportunity for you! Join our client's team and contribute to creating exceptional experiences for their customers.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
