IT Support Engineer

We are looking for an enthusiastic IT Support Engineer to join a well-established manufacturing organization based in Amersham. The successful candidate will be responsible for providing technical support to internal users, from handling day-to-day support requests to getting involved in project work and system improvements.

This a full-time office-based role and will play a pivotal part in managing the infrastructure, managing hardware and software, and resolving technical challenges.

ROLE:

• Maintaining systems, optimizing IT performance, and providing day-to-day support.
• Supporting Windows desktop / server technologies.
• Assisting in the delivery of IT projects (software / hardware updates, rollout’s, server upgrades, migrations etc).
• Maintaining the onsite server.
• Manage on-boarding/off-boarding processes for hardware and software.
• Maintain IT assets across the organization.
• Monitor system performance, backups, and security protocols.
• Providing IT support and help to customers / client base.
• Getting involved with RMA processes and tasks involved to sort out issues.
• Troubleshoot hardware and software issues.
• Install, configure, and maintain computer hardware, software, and external devices.
• Ensure compliance with all relevant policies and procedures.

REQUIREMENTS:

• 1-2 years relevant IT support experience.
• Fluent in English, with a proficient level of customer service experience.
• Knowledge of Active Directory, Office 365, and other cloud technologies.
• Experience with troubleshooting hardware and software issues.
• Excellent problem-solving and communication skills.
• Own car preferred.

MORE JOB INFO:

• Fully office based.
• Parking available.
• Dynamic & diverse working environment
• 21 days annual leave + bank holidays
• 8:00am – 5:00pm (Monday to Thursday) and 8:00am – 12:30pm (Friday)