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We are looking for an enthusiastic IT Support Engineer to join a well-established manufacturing organization based in Amersham. The role is open to Graduates, as well as candidates with 1-2 years’ experience. The successful candidate will be responsible for providing technical support to internal users, from handling day-to-day support requests to getting involved in project work and system improvements.
This a full-time office-based role and will play a pivotal part in managing the infrastructure, managing hardware and software, and resolving technical challenges.
ROLE:
- Maintaining systems, optimizing IT performance, and providing day-to-day support.
- Supporting Windows desktop / server technologies.
- Assisting in the delivery of IT projects (software / hardware updates, rollout’s, server upgrades, migrations etc).
- Maintaining the onsite server.
- Manage on-boarding/off-boarding processes for hardware and software.
- Maintain IT assets across the organization.
- Monitor system performance, backups, and security protocols.
- Providing IT support and help to customers / client base.
- Getting involved with RMA processes and tasks involved to sort out issues.
- Troubleshoot hardware and software issues.
- Install, configure, and maintain computer hardware, software, and external devices.
- Ensure compliance with all relevant policies and procedures.
REQUIREMENTS:
- Recent Graduate or 1-2 years relevant IT support experience.
- Fluent in English, with a proficient level of customer service experience.
- Knowledge of Active Directory, Office 365, and other cloud technologies.
- Experience with troubleshooting hardware and software issues.
- Excellent problem-solving and communication skills.
- Own car preferred.
MORE JOB INFO:
- Fully office based.
- Parking available.
- Dynamic & diverse working environment
- 21 days annual leave + bank holidays
- 8:00am - 5:00pm (Monday to Thursday) and 8:00am - 12:30pm (Friday)
