Back to searchCustomer Service Advisor
Pertemps Basingstoke
Posted 3 days ago, valid for 7 days
Andover, Hampshire SP11, England
£24,000 - £28,000 per year
Full Time
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Sonic Summary
- Pertemps is seeking multiple Customer Service Advisors for a remote role with a leading Health Services Provider.
- Candidates should have a minimum of 2 years of relevant customer service experience and possess strong verbal and written communication skills.
- The role involves providing telephone and email support, booking appointments, and managing a high volume of inquiries while adhering to confidentiality policies.
- This position offers a salary range of £24,000 to £28,000, depending on experience, with standard working hours from Monday to Friday, 9am to 5pm.
- All necessary IT equipment will be provided, and successful candidates will undergo full training before transitioning to the client after an initial temping contract.
Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
Responsibilities as a Customer Service Advisor:
- Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
- Booking appointments for customers as required.
- Dealing with enquiries, answering queries, calls and escalating to relevant departments.
- Deal with a high volume of calls and emails each day.
- Appropriately and sensitively deal with professionals, customers and clients.
- Always adhere to strict policies regarding confidentiality and compliance.
- Identify and escalate any issues to a relevant supervisor.
- Ensuring all information is recorded accurately on your system.
Requirements:
- A minimum of 2 years relevant customer service and support experience.
- Experience of using databases and a proficient IT user.
- Outstanding verbal and written communication skills.
- Experience working in a fast paced, customer handling environment.
- Clear understanding of confidentiality and handling sensitive information.
- Self-sufficient and a problem solver.
- Happy to undertake a DBS check.
The Role:
- Fully remote, home based (all IT equipment will be provided).
- Monday - Friday, 9am - 5pm with 1 hour for lunch.
- Salary of 24,000 - 28,000 depending on experience.
If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch.
