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Job Title: Front of House Assistant
Location: Andover
Working Hours: Monday to Friday, 08:30am - 4:30pm
Pay Rate: 14.00 per hour
Contract Type: Temporary (6 to 8 weeks - could be extended)
Start Date: Monday, 17 November 2025
Role Overview
We are seeking a proactive and customer-focused Front of House Assistant to support the daily operations of reception and facilities services. Reporting to the Front of House Manager, this role plays a key part in ensuring a welcoming, professional, and efficient environment for all visitors and staff. While primarily based at reception, the successful candidate will also assist across various areas of the site, contributing to broader facilities support.
Key Responsibilities
Reception & Visitor Management
- Greet visitors, contractors, and suppliers with professionalism and courtesy
- Notify hosts promptly via appropriate channels (e.g., MS Teams)
- Ensure visitors remain in reception until collected and assist with departure procedures
Switchboard Operations
- Manage incoming calls in line with company protocols
- Ensure accurate and timely handling of information
Emergency Procedures
- Respond appropriately to fire alarms and bomb threats in accordance with site protocols
Reception Area Maintenance
- Maintain cleanliness and presentation of reception and tea bar areas
- Report and follow up on any maintenance or cleaning issues
Administrative & Facilities Support
- Complete tasks as directed by the Front of House or Facilities Manager
- Use systems such as SAP (or equivalent) to raise and receipt purchase orders
- Monitor inventory and place orders for site consumables
Event Support
- Assist with the setup and breakdown of onsite events, including furniture and technical support
Gatehouse Coverage
- Provide cover during lunch breaks and ad hoc support to Gatehouse staff
Site Audits
- Conduct regular audits of meeting rooms, toilets, and office areas
- Liaise with cleaning teams to resolve any issues
General Duties
- Undertake additional tasks as required by the Front of House or Facilities Manager
Person Specification
Experience
- Essential: Previous experience in a customer service role, ideally within a corporate environment
- Desirable: Experience in hospitality or event coordination
Attributes
- Assertive with sound professional judgement
- Strong initiative and problem-solving capabilities
- Flexible and service-oriented approach
- Collaborative team player
- Curious and eager to learn new systems
- Self-motivated and able to work independently
- High attention to detail
- Calm and composed under pressure
- Diplomatic and resilient
- Professional in appearance and conduct
Skills
- Proficient in Microsoft 365, SAP (or similar), and Canva
- Excellent verbal and written communication skills
- Physically capable of moving furniture for events
Knowledge
- Essential: Understanding of high-quality customer service delivery
- Desirable: Basic knowledge of catering setups for meetings and events
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
