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- Check that the event spaces are set as per the corresponding function sheet and client’s instructions.
- Coordinates the set-up of meeting rooms to ensure that they are maintained to “Show-round” standard when not in use.
- Takes overall responsibility for guest & staff satisfaction, by assisting the In-Room Dining and Event Operations Manager in directing events operations.
- Seeks opportunities to improve the guest experience by seeking feedback, evaluating service levels, and developing strategies to improve areas of concern.
- Ensure that the department is well organised and the required administration is carried out accurately and timely.
- Conducts daily pre-shift meetings to allocate tasks to the team, discuss event detail and or special requests whilst ensuring efficient staffing levels for the needs of the business.
- Attend weekly function meetings and daily hotel briefings in the absence of In-Room Dining and Event Operations Manager
- Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis.
- Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
- Manage department stock and ordering process while controlling operating costs, payroll and departmental expenses against the P&L.
- Hotel school diploma or equivalent
- 5 star hotel experience
- Previous similar hospitality experience
- Strong knowledge of Food & Wine
- Commercial and Business awareness
- Excellent interpersonal skills
- Leadership skills
- Influencing skills
- Training skills
- Complaint handling/Problem solving
