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We are looking for a Field Service Technician to service our client's customer accounts, The ideal candidate must be capable of driving long distances between service stops throughout the day and performing physical tasks for the duration of their shift, Monday through Friday
Client Details
This role is with a well-established organisation within the manufacturing sector. The company operates on a medium scale and is known for its commitment to delivering quality products and exceptional service to its clients.
Description
Responsible for the configuration, quality, and accuracy of products.
Independently isolate and resolve issues raised by customers.
Troubleshoot product issues and effectively complete repairs.
Understanding of spare parts and routine product repairs.
Ensure specified processes, procedures, and reporting methods are followed.
Perform preventive maintenance checks and adjustments.
Perform product repairs and maintenance on-site.
Provide outstanding customer service in educating customers on product repair, maintenance and usage.
Serve as a product expert and brand ambassador.
Ensure hardware, software and network of the product is functioning properly after each service.
Properly record and replenish the inventory and spare parts in the service vehicle.
Maintain company supplied vehicle in good working order.
Profile
A successful Field Sales professional should have
- Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required
- 3+ years of experience in a technical customer service position
- Current valid driver's license with a clean driving record
- Excellent customer service skills
- Ability to work well both independently and in a team environment
- Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
- Moderate computer skills, capable of excellent documentation and tracking data
- Maintain a safe and clean environment at all times
- Ability to lift up to 70 lbs. with assistance
- Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreement
Job Offer
- Competitive salary ranging from 31,500 to 35000 per annum.
- Provided with a company car, laptop and phone
- Great additional benefits
