Account Manager

Ashford

£28k - £40k basic + commission

Are you confident managing relationships with high-profile clients and keeping them happy?

Have you worked in publishing, media, or SaaS and want to bring that experience into a client-focused role?

Would you enjoy a mix of remote work and in-person collaboration at a modern Kent-based office?

We are hiring an Account Manager to join a successful digital technology company that supports leading brands in the publishing and content sector. This is a fantastic opportunity for someone with two to five years’ experience who wants to grow in a professional, client-facing role - supporting major clients and contributing to a high-performing team.

This hybrid role requires 2 days per week (Tues & Weds) in the office located in Ashford, Kent.

What the role involves:

Be the go-to contact for a group of key clients, building long-term, trusted relationships
Understand both the company’s products and your clients’ businesses to build rapport and offer valuable guidance
Manage client renewals and report on any upsell or growth opportunities
Conduct regular account update meetings and calls, presenting insights and progress
Track and follow up on any support tickets raised by your clients, ensuring resolution
Work closely with the customer support, product, and development teams to ensure excellent service
Take responsibility for client satisfaction, loyalty, and retention
Stay up-to-date on industry trends, market developments, and your clients’ competitors
Feed valuable client feedback into the Product team to support ongoing development
Collaborate with other Account Managers to share best practices and improve team performance
Build a working understanding of your clients' wider technology ecosystem and systems

What we are looking for:

Two to five years' experience in account management, client success, or a similar role
A confident communicator - comfortable leading meetings with platinum-level clients
Professional, proactive, and organised - someone who follows through and keeps things moving
Experience in the publishing, media, or SaaS/software industries is highly desirable
A curious and collaborative mindset - keen to learn and contribute to a close-knit team

This role offers variety, responsibility, and the chance to make a visible impact within a company that values integrity, innovation, and customer success. Occasional UK or international travel may be required for client meetings or industry events.