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Are you passionate about leading a dynamic team and providing exceptional customer service? Do you thrive in a fast-paced environment and want to make a real impact? If so, we have the perfect role for you at our clients Global business, as a French Customer Service Supervisor! Our client has a vibrant team who is dedicated to delivering outstanding service, so they would like to recruit an enthusiastic leader who can inspire and motivate their customer service representatives.
Please find all the details below:
Job title: French speaking Customer Service Supervisor
Location: Ashford, Kent
Hybrid: Yes, with free on-site parking for your convenience
Salary: 35,000
Duration: 12-18 months fixed term contract
Start date: Immediate or our client can wait if you require 4 weeks notice
Hours: Monday - Friday, 9am - 5pm
Annual leave: 24 days + Bank holidays
Development opportunities: To grow your skills and career
As a French speaking Customer Service Supervisor you will:
- Lead and mentor a team of talented customer service agents, ensuring they excel in delivering fantastic service.
- Oversee daily operations, ensuring that our team meets and exceeds performance targets.
- Foster a positive and collaborative team environment where everyone feels valued and motivated.
- Handle customer inquiries and resolve issues promptly, ensuring a seamless experience for customers.
- Implement training programmes to enhance team skills and knowledge.
- Monitor team performance and provide constructive feedback to help individuals grow.
- Collaborate with other departments to improve processes and customer satisfaction.
To be successful in this role, you should have:
- Fluency in French and English (written and spoken) - your language skills will shine as you communicate with International customers!
- Proven experience in a customer service role, with experience in a supervisory or leadership position.
- Exceptional communication and interpersonal skills - you know how to motivate and inspire your team!
- Strong problem-solving abilities and a customer-first mindset.
- A knack for multitasking and thriving under pressure.
Next steps:
If you're ready to take your career to the next level and lead a passionate team, we'd love to hear from you - apply today. Don't miss out on this fantastic opportunity to join a leading organisation.
Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply)
Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Emma (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
