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Senior Contracts Manager - Service & Maintenance - Kent
You will take full operational, financial, and contractual responsibility for a portfolio of high-profile contracts (up to 2 million in value), primarily within the Service & Maintenance division. You will be the key contact for your clients, ensuring service excellence and compliance, while leading a high-performing team and contributing to the company's continued success.
- Lead the delivery of HVAC and M&E service contracts across multiple client sites.
- Maintain and build strong client relationships, ensuring service satisfaction and contract retention.
- Manage contract P&L, budgeting, and performance reporting.
- Ensure compliance with H&S, operational procedures, and KPI targets.
- Oversee site operations, technical service delivery, and all related documentation.
- Provide accurate quotes and cost breakdowns for reactive works and small projects.
- Deliver quality assurance through site inspections and audits.
- Support, train, and develop site and mobile teams to maintain high standards.
THE PERSON
- Experience managing large, complex service and maintenance contracts.
- Strong understanding of HVAC systems and mechanical services (formal qualifications an advantage).
- Proven track record in financial and operational management of contracts.
- Excellent client-facing and stakeholder engagement skills.
- Effective leadership, team management, and mentoring abilities.
- Commercially astute and solution-focused with a proactive approach.
- Confident in estimating, quoting, and CAFM systems (training provided if required).
- Strong IT skills: MS Word, Excel, and CAFM platforms.
- Organised, detail-oriented, and able to manage multiple priorities under pressure.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
