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Customer Service Advisor
Location: Ashford, Kent
Salary: £24,000 – £26,000 (dependent on experience)
Hours: Full-time, Monday to Friday
Contract Type: Permanent
Reed Business Support is delighted to be working with a reputable and growing business in Ashford, Kent, who are looking for a confident and enthusiastic Customer Service Advisor to join their team.
This is a fantastic opportunity for someone who enjoys building relationships, resolving queries, and ensuring customers are supported every step of the way.
Key Responsibilities:
- Handling incoming calls and emails from customers with professionalism and care
- Resolving queries and issues promptly, ensuring customer satisfaction
- Processing orders and updating customer information accurately
- Liaising with internal teams to ensure smooth service delivery
- Following up with customers to gather feedback and maintain strong relationships
About You:
- Previous experience in a customer service role – phone or email-based
- Strong communication and interpersonal skills
- Highly organised with excellent attention to detail
- Confident using IT systems and able to learn new platforms quickly
- A team player with a genuine passion for helping others
What’s in it for you?
- Competitive salary and company benefits
- Friendly, supportive working environment
- On-the-job training and opportunities for development
- Monday to Friday working hours – no evenings or weekends!
If you’re looking for a new role where you can really make a difference to the customer experience, we’d love to hear from you.
Apply now via Reed Business Support to be considered for this exciting opportunity!
