Customer Service Advisor

Job Title: Customer Service Advisor
Job Type: Full time/permanent (Office based)
Salary: 25,650 plus additional bonuses (bonus structure can be explained at interview)

We are delighted to once again be assisting one of our favourite clients in their search for a Customer Service Advisor to join their team, this is a fantastic opportunity to join a global organisation with great values and a passion for offering quality products with sustainability at the forefront of everything they do!

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools