Customer Service Support

Customer Service Advisor
25,000-27,000 OTE 29K-31K
Ashford
Monday- Friday 9:00am - 5:30pm
An exclusive client based in Ashford is looking to make an addition to the team by recruiting a fully fledged Customer Service Advisor who will be handling the existing client base, answering a range of queries and updating the CRM system.
Duties of the Customer Service Advisor:

• Assisting the support team with enquiries from clients and allocating follow ups to ensure clients are happy with outcomes.
• Providing troubleshooting issues which are easily solved by using the client portals.
• Handling the share inbox and managing the phones while completing curtesy calls to current clients.
• Over time, act as an account manager to clients making yourself the go to person for them.
• Processing orders onto the system and updating the CRM with relevant details.
• Raise tickets onto the system for troubleshooting and following up with clients to make sure software and hardware is working appropriately.

Experience required for Customer Service Advisor:

• Strong customer service skills (f2f and over the phone)
• Attention to detail
• Handled difficult clients
• Experienced in Microsoft suite and Outlook
• Bubbly and strong personality
• Work in the office 5 days a week
• Proactive

If you are interested in the Customer Service Advisor role based in Ashford, please apply or reach out to El on or call the office on (phone number removed) opt 2.